Indawo yokusebenza yeDigio

Ukwenza

Iphaneli yomsebenzi yemigca, ubume, amanqaku, kwaye zeziphi iinqanawa ezilandelayo - ngaphandle kokushiya indawo yokusebenza yearhente. Eli phepha lokufika liyalungiswa - khangela kwakhona kungekudala.

Iphaneli yasekunene Okuphambili 10 → 1 Baleka ithumela kwiarhente
Uyilo

Ukwenza indawo yolawulo ngasekunene

Vula Ukwenza kwibhodi yeqela ngelixa iiarhente kunye nemisebenzi ihlala ijonge. Iphaneli idwelisa imisebenzi emileyo yazo zonke ii-arhente kwiqela-kwabela ngokutsha, ukubeka phambili, ukuqhuba, okanye ukongeza umsebenzi omtsha ngaphandle kokushiya indawo yokusebenza.

  • One queue — standing tasks from every agent, sorted highest priority first.
  • Filter by agent — focus on one specialist or see the whole team at once.
  • Same data everywhere — edits here match the task board Waiting column and each agent’s task list.
Yintoni onokuyenza

Imisebenzi emileyo eyenzelwe amaqela ee-arhente

Ukwenza ngumphezulu wolawulo lomsebenzi ekufuneka uphindaphindeke okanye ulinde emgceni-hayi imiyalezo yencoko enye. Umqolo ngamnye ngumsebenzi omileyo kwi-arhente, ngokubaluleka, ishedyuli yokuzikhethela, kunye nezenzo indima yakho evumelayo.

Ukubaluleka kwe-10 kuphezulu

Beka okuphambili ukusuka kwi-1 ukuya kwi-10 kuwo nawuphi na umsebenzi. Uluhlu luphinda luhlelwe ngokuzenzekelayo ukuze umsebenzi ongxamisekileyo uhlale phezulu-ungqamana nomgaqo webhodi yomsebenzi ukuba amakhadi aphezulu aphezulu aphakama kwikholamu yokulinda.

Ukubaleka kuthumela umsebenzi kwi-arhente

Cofa u-Run ukuze uqalise isicatshulwa somsebenzi kwincoko yaloo arhente kwaye uqalise ukuphumeza. Ukuba i-arhente ixakekile, u-Baleka uhlala uvaliwe de ubaleke wangoku ugqibe. Isetingi yendawo yokusebenza enokuzikhethela inokuvula incoko yearhente xa ubaleka.

Ukwabela kwakhona okanye ukususa

Hambisa umsebenzi omileyo uye kwenye i-arhente ngokuhla kwe-arhente, okanye uyisuse emgceni. Utshintsho luyaqhubeka kwirekhodi ye-arhente-ukuya kwi-40 imisebenzi yokuma kwi-arhente nganye.

Imisebenzi yokuma ecwangcisiweyo

Imisebenzi eneshedyuli ibonisa ithegi ye-SCHED kunye nesishwankathelo esifutshane (indawo yexesha, ukubaleka okulandelayo, ukuphindaphinda). Bahlala ukwenza ecaleni kwezinto zemanuwali ukuze ubone oko kuya kutshisa ngokuzenzekelayo.

Yongeza ezantsi

Chwetheza umsebenzi omtsha, khetha i-arhente, seta okuphambili, kwaye Yongeza-imilo efanayo njengemisebenzi owabelayo ukusuka kwiqela lenjongo yomenzeli. Imeko engenanto ikwazisa ukuba akukho misebenzi ikhona.

Ingqanyaniswa nebhodi & iincoko

Imisebenzi emileyo kwabelwana ngayo kunye kanban Ikholomu yokulinda kunye neengxoxo ze-arhente-umthombo omnye wenyaniso. Tsala ebhodini okanye uhlele ku Ukwenza; Iiarhente zihlala zibona umgca wamva nje.

Sebenzisa iimeko

Amaqela asebenzisa njani Ukwenza imihla ngemihla

Sebenzisa Ukwenza xa ufuna umgca oqinileyo-hayi umyalezo ophuma kanye. Yidibanise nebhodi yemisebenzi yeekholamu zobume kunye neencoko xa ufuna ukuqhubela phambili ukubaleka.

Uluhlu lokuqhuba ekuseni

Umsebenzisi uvula Ukwenza, acofe Zonke ii-arhente, aze asebenzise izinto ezizii-eprayotion eziphezulu nganye nganye-phanda kuqala, emva koko umxholo-ngaphandle kokuchwetheza kwakhona amagqabantshintshi kwincoko.

Idigest ecwangcisiweyo yeveki

Umsebenzi we-SCHED ubonisa ukusebenza kwawo okulandelayo kuluhlu; iqela liqinisekisa indawo yexesha kunye nokuphindaphinda kwimimiselo ye-arhente, emva koko ibeka esweni iziphumo kwibhodi yomsebenzi xa isiya kuKwenziwe.

Yabela kwakhona xa umthwalo utshintsha

Inkxaso igcwele kakhulu; imisebenzi emithathu emiyo ifudukela kwi-arhente yogcino ngokusebenzisa i-arhente eyehlayo-umyalelo ophambili ugciniwe, akukho mangeniso aphindiweyo ebhodini.

Umgca vs kanban ikholamu

Izinto zokulinda zihlala kuzo zombini Ukwenza kunye nebhodi yomsebenzi; Iyaqhubeka kwaye Yenziwe kuphela ebhodini. Amaqela asebenzisa Ukwenza ukuqalisa kunye nebhodi ukulandela umkhondo.

Ukubaleka kuvula incoko yokuqhuba

Emva kokubaleka, i-arhente incoko ivula ukuze inkokeli yongeze umongo phakathi kwenqwelomoya-ngelixa umsebenzi wokuma woqobo uhlala ukwenza kwishifti elandelayo.

Jonga kuphela abadlali beqela

Abasebenzisi abanofikelelo lokujonga kuphela babona umgca ogcweleyo kunye nezihluzi kodwa abanakuSebenzisa, banike ngokutsha, okanye bongeze—abahleli bagcina ulawulo lwento eyenziwa ziiarhente.

Iingcebiso

Amacebiso aluncedo

Gcina imisebenzi emifutshane kwaye inokwenzeka-iba ngumzimba womyalezo xa ubaleka. Sebenzisa okuphambili kwe-10 ngokucokisekileyo kubathinteli bokwenyani; imisebenzi emitsha emitsha ukuya kokuphambili okuphakathi ngaphandle kokuba ibhodi ayinanto.

  • Run vs chat — To do for queued work; chat for follow-ups and exceptions during a run.

  • Busy agents — wait for the current run or pick another agent before reassigning urgent work.

  • Schedules — confirm timezone on scheduled tasks; the SCHED badge is your reminder that automation will trigger the run.

Vula Ukwenza kwaye uqhube imisebenzi yakho yokuma

Yenza indawo yokusebenza, yongeza ii-arhente, imisebenzi yokuma emgceni ngezinto eziphambili-kwaye Qhuba xa ulungile. Uluhlu olufanayo luhlala luhambelana nebhodi yakho kunye neengxoxo.